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What age are your products suitable for?
Our products are suitable for babies and toddlers from 0 to 3 years old.
What are your products made of?
Our products are made from a variety of materials, including silicone, and fabric. All of our materials are safe and non-toxic for babies and toddlers.
How do I clean your products?
Most of our products can be cleaned with mild soap and water. However, it is important to check the product label for specific instructions.
What is your return policy?
We offer a 60-day 1 year warranty satisfaction guarantee on all of our products. If you are unhappy with your purchase for any reason, simply return it to us for a full refund.
What are your shipping rates?
We offer free standard shipping on all orders over $35. For orders under $35, the standard shipping rate is based on USPS shipping rates for First Class, Priority and Priority Express. The amount of shipping charged is calculated during checkout. You are able to upgrade shipping service at that time.
ow long does it take to receive my order?
Orders are typically shipped within 1-2 business days. Standard shipping takes 3-5 business days to arrive. Expedited shipping takes 1-2 business days to arrive.
Do you ship internationally?
No not at this time.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the carrier's website.
What should I do if my order is lost or damaged?
If your order is lost or damaged, please contact us immediately at firstname.lastname@example.org and we will be happy to help you resolve the issue.
Other frequently asked questions
Can I ship my order to a different address than my billing address?
Yes, you can ship your order to a different address than your billing address. Simply enter the shipping address at checkout.
Can I change my shipping address after I have placed my order?
Yes, you can change your shipping address after you have placed your order. However, please note that this may delay the processing of your order.
What happens if I am not home when my order arrives?
If you are not home when your order arrives, the carrier will leave a notice at your door. You can then contact the carrier to schedule a redelivery.